TempaHive (“TempaHive,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://tempahive.com/, create an account, purchase digital products, download planner templates, contact us, or otherwise use our website and services.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Who We Are
TempaHive operates an online store offering digital planner templates, downloadable products, and related digital resources.
We may collect the following types of personal information.
Information You Provide to Us
When you use our website, place an order, create an account, or contact us, we may collect:
Name
Email address
Billing address
Account username and password
Order details
Payment-related information
Customer support messages
Download history
Product reviews or feedback
Marketing preferences, if you subscribe to our emails
Because we sell digital products, we generally do not need shipping addresses unless required by a payment provider, tax rule, fraud-prevention tool, or checkout setting.
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Referring website
Date and time of visit
Cookie identifiers
Approximate location derived from IP address
Website usage and interaction data
Payment Information
Payments are processed through third-party payment providers such as [Stripe, PayPal, WooPayments, or insert actual providers].
We do not intentionally store full credit or debit card numbers on our website. Payment providers may collect and process payment information directly to complete transactions, prevent fraud, and comply with legal obligations.
3. How We Use Your Information
We use personal information to:
Process and complete orders
Deliver digital downloads
Create and manage customer accounts
Provide customer support
Send order confirmations, receipts, and download links
Maintain purchase and download records
Prevent fraud, abuse, and unauthorized transactions
Improve our website, products, and customer experience
Respond to inquiries and requests
Send marketing emails, where you have opted in or where permitted by law
Comply with tax, accounting, legal, and regulatory obligations
Protect the security and integrity of our website
4. Legal Bases for Processing
Where laws such as the GDPR or UK GDPR apply, we rely on the following legal bases:
Purpose
Legal Basis
Processing orders and delivering digital products
Performance of a contract
Providing customer support
Performance of a contract or legitimate interests
Maintaining business, tax, and accounting records
Legal obligation
Preventing fraud and protecting the website
Legitimate interests
Sending marketing emails
Consent or legitimate interests, depending on applicable law
Improving website functionality and user experience
Legitimate interests
Using non-essential cookies or analytics tools
Consent, where required
5. WooCommerce and WordPress Data
Our store is built using WordPress and WooCommerce. When you place an order, WooCommerce may store order information such as your name, email address, billing details, products purchased, order date, payment status, and customer account details.
We may retain this information for as long as necessary to operate the store, provide downloads, resolve disputes, process refunds, prevent fraud, and comply with tax or legal obligations.
6. Digital Downloads
When you purchase a digital product, we may store information about:
The product purchased
Download links issued to you
Download attempts or access history
Account access to purchased files
Order status and payment confirmation
This information helps us provide access to your digital products, troubleshoot download issues, and prevent unauthorized access or abuse.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
Keep items in your cart
Remember your account login
Process checkout securely
Analyze website traffic
Improve performance
Remember preferences
Support fraud prevention
Deliver or measure marketing, if enabled
Some cookies are essential for the website to function. Others, such as analytics or advertising cookies, may require your consent depending on your location.
You can control cookies through your browser settings. If you disable cookies, some parts of the website, including checkout or account login, may not work properly.
8. Analytics and Marketing Tools
We may use analytics and marketing tools such as [Google Analytics, Meta Pixel, Pinterest Tag, Mailchimp, Klaviyo, ConvertKit, or insert actual tools] to understand how visitors use our website and to improve our products and marketing.
These tools may collect information such as your device details, IP address, browsing activity, pages visited, and interactions with our website.
If we use email marketing, you may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. How We Share Information
We do not sell your personal information for money.
We may share personal information with trusted third parties only when necessary to operate our business, including:
Payment processors
Website hosting providers
WooCommerce/WordPress service providers
Email delivery and marketing platforms
Analytics providers
Fraud prevention and security tools
Tax, accounting, legal, or compliance providers
Customer support tools
Government authorities, if required by law
These service providers are only permitted to use personal information as needed to provide services to us or comply with legal obligations.
10. International Data Transfers
If you access our website from outside the country where our business or service providers are located, your information may be transferred to and processed in other countries.
Where required by law, we use appropriate safeguards for international transfers of personal information, such as contractual protections or other legally recognized transfer mechanisms.
11. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
Providing access to purchased digital products
Maintaining order history
Handling customer support
Processing refunds or disputes
Preventing fraud
Meeting tax, accounting, and legal requirements
Enforcing our terms and policies
Order records may be retained for legal, tax, and accounting purposes even if you request deletion of your account.
12. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your information
Opt out of marketing communications
Lodge a complaint with a data protection authority
We may need to verify your identity before fulfilling certain requests.
13. GDPR and UK GDPR Rights
If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, you may have additional rights under applicable data protection laws.
You may contact us to request access, correction, deletion, restriction, portability, or objection to processing of your personal information.
You also have the right to complain to your local data protection authority if you believe your rights have been violated.
14. California Privacy Notice
If you are a California resident, you may have rights under California privacy laws, where applicable, including the right to:
Know what personal information we collect, use, disclose, or share
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use of sensitive personal information, where applicable
Not be discriminated against for exercising privacy rights
We do not knowingly sell personal information for money. However, certain analytics or advertising tools may be considered “sharing” under California law. If we use such tools, we will provide any legally required opt-out mechanisms.
15. Children’s Privacy
Our website and products are not intended for children under 13 years old, or under the age required by applicable local law. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information.
16. Security
We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, or method of electronic storage is completely secure. We cannot guarantee absolute security.
17. Third-Party Links
Our website may contain links to third-party websites, plugins, payment providers, or social media platforms. We are not responsible for the privacy practices, policies, or content of third-party websites.
You should review the privacy policies of any third-party services you use.
18. Social Media
We may maintain profiles on platforms such as LinkedIn, Instagram, Facebook, Pinterest, TikTok, or other social media platforms. If you interact with us on social media, those platforms may collect and process your information according to their own privacy policies.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Your continued use of our website after any changes means you accept the updated Privacy Policy.
20. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
